Additional Information about Disputes

Expectations 

Receipts are open for vendor dispute to correct late line metrics. To submit a dispute, vendors must provide the required documentation within five business days of the report date. Any dispute submitted without the necessary documentation will not be considered. Once reviewed, the dispute will either be accepted or rejected and reflected in the following month’s report. 

Late Delivery Dispute

Vendors can dispute late received dates by providing proof of delivery, purchase order receipt date, and any other relevant information. 

Item Lead Dispute 

Incorrect item lead times can be corrected if previous communication was provided to BSWH. Vendors must provide documentation of prior communication, as well as a response from BSWH accepting this lead time. Lead times can be updated, but if not previously communicated to BSWH, these receipts may still be considered late. 

​​Points of Contact

​​If you would like to file a dispute for accuracy or on time delivery reports, please reach out to the following points of contact.

​For disputes related to the Accuracy Report, please email Ana Avila at Ana.Avila@BSWHealth.org.

For disputes related to the On-Time Delivery Report, please email Addison Keil at Addison.Keil@BSWHealth.org.