Using the Order Accuracy Report

​​Definitions

​Purchase Order (PO)

An order ending in -0-INV is used to reference reported issues or discrepancies. This metric considers only received POs. 

​Accuracy Rate

A metric that compares issues to their associated POs to determine the accuracy rate for a specific timeframe. 

​Weighted Accuracy Rate

A weighted average calculation for a rolling 6 months of the Accuracy Rate. This metric allows for improvement to be reflected in the summary, instead of simply averaging rates. 

​Issue

 Any discrepancy, issue, or delay that prevents immediate and normal receipt.

​Issues per Line Ratio

 A ratio that displays the direct contrast of issues to Lines for a set timeframe. This ratio should be interpreted as ‘Issues per Lines Received.’

​Issue Types

​Shortage

An amount delivered that is less than the quantity on the purchase order or the quantity listed on the delivery paperwork.

​Not on PO

Items that arrive without an existing purchase order or are not receivable against the referenced purchase order. 

​Wrong Item

Items that do not match the purchase order or paperwork because the product is not in use, not carried, or not intended for delivery (misdelivered). 

​Short Dated

Items that do not meet the shelf life requirements of six months at the time of delivery or other product-specified shelf life requirements.  

Bad Pallet 

Pallet that arrived does not meet the B2 stringer, side entry requirement 

Over 72 Inches 

Product arrived stacked over the maximum 72-inch requirement in Inbound Requirements

​Damaged

Items deemed unusable in their arrival condition.

​Overage

An amount delivered that exceeds the quantity on the purchase order or the quantity listed on the delivery paperwork. 

​Missing Packing Slip

Shipments that arrive without the proper packing slip or paperwork, preventing immediate receipt.

Driver Issue

Delivery arrived unscheduled, Driver arrived not wearing appropriate attire, driver was disruptive upon arrival.

​Expectations

​Timely Response

Vendors have five business days to dispute accuracy data.

​Performance Rates

Baylor Scott & White expects vendors to achieve a 99% or higher Accuracy Rate and a 1:100 or lower Issues per PO Ratio. 

​Long-Term Trends

The goal of this report is not to focus on overall issues, but rather encourage growth for deliveries. The expecation is that vendors will review this report, and identify areas of opportunity and aim to improve delivery accuracy